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Provider Details |
| Solution info |  |  | | BUILD your own professional Internet shops - and...more |
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| Solution name | | | ShopFactory Professional |
| Solution format |  | | Software |
| Solution classes | | | | Buy Now buttons | |
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| Cart |  |
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| Catalogue | |
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| Shop Database | |
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| Version 1 release date (DD/MM/YYYY) | | | 01/01/1996 |
| Latest version number (v?.??) | | | 6.43 |
| Compatability | |  |  |
| Software OS compatibility | | | | Windows NT | |
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| Windows 2000 | |
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| Windows 2003 | |
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| Windows XP | |
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| Linux | |
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| Other Unix based | |
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| Mac OS X | |
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| Proprietary | |
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| Other | |
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| Web server software | | | | MS IIS | |
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| Apache (Windows) | |
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| Apache (Linux) | |
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| Websphere | |
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| Other | |
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| Language | | | | CGI | |
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| Perl | |
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| PHP | |
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| Java | |
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| Javascript | |
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| C++ | |
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| ColdFusion | |
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| ASP | |
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| ASP .NET | |
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| Other | |
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| Database | | | | Oracle | |
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| Sybase | |
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| MS Access | |
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| MS SQL Server | |
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| MySQL | |
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| PostgreSQL | |
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| Firebird | |
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| Merchant access browser compatibility | | | | MS Internet Explorer | |
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| Firefox | |
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| Opera | |
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| Safari | |
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| End user browser compatibility | | | | MS Internet Explorer | |
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| Firefox | |
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| Opera | |
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| Safari | |
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| Price | | | | 2yr. TCO | £425 |
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| 2yr. Total Cost of Ownership | | | £425 |
| Initial license fee | | | £220 |
| Setup fee | | | £0 |
| Ongoing license fee | | | £0 |
| Ongoing license fee recurrence | | | Annually |
| Transaction fees (per transaction) | | | £0 |
| Min. monthly transaction fee charge | | | £0 |
| Current upgrade cost for this solution | | | £154 |
| Average upgrade cycle (months) | | | 18 |
| Is free support provided with the solution? | | |  |
| Default support package name | | | ShopFactory Support |
| Default support package | | | | | Entitlement | | Email | 30days |
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| Tickets | 30days |
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| Phone | N/A |
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| Live support | N/A |
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| Knowledge base | Unlimited |
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| Forum | Unlimited |
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| User manual | Unlimited |
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| Online tutorials | N/A |
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| Premium support package 1 name | | | ShopFactory Service |
| Premium support package 1 fixed cost | | | No fixed cost - only per unit cost |
| Premium support package 1 | | | | | Entitlement | Unit cost | | Email | N/A | N/A |
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| Tickets | Unlimited | £9.99 |
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| Phone | Unlimited | £1.00 |
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| Live support | N/A | N/A |
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| Knowledge base | Unlimited | N/A |
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| Forum | Unlimited | N/A |
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| User manual | Unlimited | N/A |
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| Online tutorials | N/A | N/A |
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| Premium support package 2 name | | | - |
| Premium support package 2 fixed cost | | | - |
| Premium support package 2 | | | - |
| Are plugins available for this solution? | | | |
| Plugin 1 name | | | PGP Add-on |
| Plugin 1 short description | | | ENSURES the secure encryption of orders sent to you via email when using 'Free Secure Order Processing' or 'Certified by GlobeCarge' to process your orders. |
| Plugin 1 price | | | £15 |
| Plugin 2 name | | | - |
| Plugin 2 short description | | | - |
| Plugin 2 price | | | - |
| Plugin 3 name | | | - |
| Plugin 3 short description | | | - |
| Plugin 3 price | | | - |
| Plugins URL | | | - |
| Is an implementation service provided directly by the vendor? | | |  |
| Implementation option 1 name | | | - |
| Implementation option 1 description | | | - |
| Implementation option 1 cost | | | - |
| Implementation option 2 name | | | - |
| Implementation option 2 description | | | - |
| Implementation option 2 cost | | | - |
| Implementation option 3 name | | | - |
| Implementation option 3 description | | | - |
| Implementation option 3 cost | | | - |
| Free text to explain, justify or sell pricing policy | | | - |
| Functionality | | | |
| Setup and configurability score | | |  |
| Set up wizard? | | | |
| Shop preview/staging server? | | | |
| Merchant logo? | | | |
| Merchant controls | | | | Favourites list | |
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| Activity history | |
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| Object clipboard | |
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| Batch processing | | | |
| Multiple administration accounts | | | No |
| No. merchant definable departments | | | Unlimited |
| No. merchant definable sub-departments | | | Unlimited |
| No. products supported | | | Unlimited |
| Can a product be assigned to multiple departments / categories? | | | |
| Does the solution allow cross-selling/up-selling of related items? | | | | Cross-sell | |
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| Up-sell | |
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| Accessory | |
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| Comparison products | |
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| Additional text option to justify the up-sell item? | | | |
| Can products be bundled? | | | Yes |
| No. product attributes available to merchant | | | Unlimited |
| No. attributes that can be reconfigured by merchant | | | Unlimited |
| Can product attributes be grouped? | | | |
| Can "product attributes" be used in final price calculations? | | | |
| Can "product attributes" be used in delivery weight calculations? | | | |
| Summary description field? | | | |
| Upper limit of characters in full description field | | | 100000 |
| Can HTML be used in the product description? | | | |
| No. additional description fields available to merchant | | | 5 |
| Can merchant customise description fields? | | | | Configure label | |
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| Customise field type | |
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| Modify formatting | |
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| Modify layout | |
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| Switch off | |
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| Can this configuration be carried out without HTML or other coding skills? | | | |
| No. customer input fields for additional order information | | | 10 |
| What navigation options are available? | | | | Menu bar | |
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| Section list | |
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| Breadcrumb trail | |
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| Site map | |
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| Language selection | |
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| Currency selection | |
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| Search | |
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| Register/Login | |
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| Custom navigation placement? | | | |
| Product image manipulation score | | |  |
| How many images can be featured on a product description page? | | | Unlimited |
| Available customer image display controls | | | | Alternative views (i.e. rear) | |
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| Zoom | |
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| Advanced zoom and rotation | |
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| Product colour palette | |
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| Palette which changes image colour | |
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| Slideshow | |
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| Pop-up boxes used to display enhanced images? | | | Yes |
| Are pop-up boxes presented in a pop-up blocker friendly way? | | | Yes |
| Can image layout on the page be altered? | | | |
| Can layout be altered without HTML or other coding skills? | | | |
| Can default image sizes be configured by the merchant? | | | |
| Product tumbnails? | | | |
| Can the system batch process thumbnail images? | | | |
| Special images? | | | |
| Search strength | | |  |
| What search criteria can be used by the customer to find products? | | | | Product | |
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| Product ID | |
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| Price range | |
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| Category | |
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| Sub-category | |
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| Attributes | |
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| Manufacturer | |
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| Can searches be sorted? | | | |
| Can keywords be used? | | | |
| Additional sales methods | | |  |
| What additional sales models does the solution support? | | | | Business to Business (B2B) | |
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| Digital downloads | |
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| Licence keys | |
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| Auction functionality within solution | |
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| Gift/wedding lists | |
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| Offline sales channels | |
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| Offline sales channel features | | | | Order history | |
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| Returns | |
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| Credit notes | |
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| Support tickets | |
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| Packing lists | |
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| Mailing labels | |
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| Does the system integrate with any 3rd party auction sites? | | | |
| Does the system integrate with any comparison sites? | | | | Kelkoo | |
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| Pangora | |
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| Froogle | |
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| PriceRunner | |
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| Security score | | |  |
| Tamper proof shopping cart | | | |
| Anti-spam options | | | |
| Backup and restore features | | | |
| Certificate programme | | | |
| Export/Import Functionality | | |  |
| Does the system allow offline editing of the solution database? | | | Yes, with software |
| Is there an inbuilt export function? | | | |
| Does the export file also include all user-defined fields? | | | |
| Is there an inbuilt import function? | | | |
| Does the import file upload all user-defined fields? | | | |
| Can image names be mass imported with CSV files? | | | |
| Can stock levels be uploaded during import? | | | |
| Can customer data be exported? | | | |
| Can order data be exported? | | | |
| Is FTP access to mass upload images to the server permitted? | | | |
| Product database up/download as single table? | | | |
| Design options | | | |
| Overall design flexibility | | | |
| No. templates provided with solution | | | 40 |
| Template designs altered without programming skills? | | | |
| Template layout altered without programming skills? | | | |
| Design / layout can be controlled by customer-generated HTML or other language? | | | |
| Integrates with Macromedia Dreamweaver? | | | |
| Cascading Style Sheets (CSS) availability? | | | Custom CSS options |
| What You See Is What You Get editor? (WYSIWYG) | | | |
| Do WYSIWYG editors use compliant HTML code? | | | | HTML 4 | |
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| XHTML 1.1 | |
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| XHTML Basic 1.0 | |
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| XHTML 1.0 Strict | |
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| XHTML 1.0 Transitional | |
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| Drag and drop functionality for text and image editing? | | | |
| Page preview facility before publish? | | | |
| Accessibility standard | | |  |
| How are web pages generated by the system? | | | Static HTML |
| Are dynamically generated pages optimised for SEO purposes? | | | |
| What SEO content can be dynamically created? | | | | SE friendly URLs | |
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| Meta titles | |
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| Meta description | |
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| Meta keywords | |
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| Can merchant overwrite dynamically generated meta tags? | | | |
| What types of compliant HTML is generated by the software? | | | | HTML 4 | |
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| XHTML 1.1 | |
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| XHTML Basic 1.0 | |
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| XHTML 1.0 Strict | |
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| XHTML 1.0 Transitional | |
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| What accessibility standards do the final web pages created conform to? | | | | WCAG1A | |
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| WCAG1AA | |
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| WCAG1AAA | |
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| Watchfire WebXACT | |
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| Can merchant add own meta tags? | | | |
| Does the system offer any search engine auto-submission features? | | | |
| Ordering | | | |
| Registration options | | | |
| Does the system record customer transactions in a database? | | | |
| Can the merchant access this database to view order records? | | | |
| Registration requirements for checkout | | | |
| Can merchant edit, add, or remove registration fields? | | | |
| Can customer groups be created? | | | |
| Can the customer access previous order records through registration? | | | |
| Can separate pricing/discounts be set for registered customers? | | | |
| Checkout process | | |  |
| No. screens from completed cart to payment confirmation | | | 3 |
| Can text on checkout screens be customised by the merchant? | | | |
| Can layout of checkout screens be customised by the merchant? | | | |
| Can the merchant edit, add or remove checkout fields? | | | |
| Can checkout stages be removed? | | | |
| Can a minimum order value be set? | | | |
| Is there a gift wrapping option? | | | |
| Can a cost be allocated to gift wrapping? | | | |
| Can an optional field be completed by the customer to add a gift message? | | | |
| Can customer add, edit or remove items at checkout stage? | | | |
| Stock monitoring | | | |
| Can stock levels be used to prevent purchase? | | | |
| Can stock levels be monitored on an attribute level? | | | |
| Are stock levels presented to the customer? | | | |
| Can customer pre-order if stock is not available? | | | |
| Order management | | | |
| How is the merchant notified of sales? | | | | e-mail text | |
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| e-mail HTML | |
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| Fax | |
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| Web interface | |
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| FTP | |
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| XML | |
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| What notifications are available for customers? | | | | e-mail order confirmation | |
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| e-mail payment authorisation | |
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| e-mail shipping confirmation | |
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| e-mail change status notification | |
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| Can merchants edit the emails generated by the system? | | | | Memo or text box | |
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| WYSIWYG editor | |
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| In source code | |
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| Are there any mobile phone 'text' notification options? | | | |
| What order statuses can be set by the merchant? | | | | Incomplete | |
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| Saved | |
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| Pending | |
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| Paid | |
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| Shipped | |
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| Backorder | |
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| Pre-order | |
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| Dropshipped | |
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| Complete | |
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| Cancelled | |
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| What accountancy packages does the system integrate with (beyond simple CSV export)? | | | |
| Can refunds be conducted from within the system dependant on payment system integration? | | | |
| Payment | | | |
| Payment integration score | | | |
| What payment methods are offered by the system? | | | | Cheque | |
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| Fax/phone details | |
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| Wire transfer | |
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| Encrypted email | |
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| PGP | |
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| Stored on server | |
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| Integrated payment gateway | |
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| 3rd party integrations | |
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| What payment gateways does the system integrate with? | | | | BT Click&Buy | |
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| BT ePayments | |
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| Bucks.Net Services Ltd | |
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| Chronopay | |
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| CI-CARD | |
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| Datacash | |
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| ePDQ | |
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| HSBC Bank Secure ePayments | |
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| MOneybookers Ltd | |
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| NetBanx | |
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| NetPayments | |
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| Nochex | |
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| PayPal | |
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| PPPay.com | |
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| Protx | |
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| SECPay | |
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| Secure Hosting Ltd | |
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| SecureTrading | |
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| Splash plastic card | |
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| Total Web Solutions | |
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| Velocity Pay | |
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| Wirecard AG | |
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| WorldPay | |
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| Ymogen | |
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| Payment type discounts | | | |
| Payment by installment | | | |
| Installment payment options | | | | Merchant set interest rate | |
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| Auto calculation/display | |
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| What digital certificates are incorporated into the system? | | | | Thawte | |
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| Versign | |
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| SSL | |
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| How are digital certificates issued? | | | Shared |
| Tax, Shipping & Legal | | | |
| Tax configuration | | |  |
| Can tax be calculated as a separate cost? | | | |
| Can the merchant alter the default taxation rate? | | | |
| How many tax bands can be configured by the merchant? | | | Unlimited |
| Can individual products be set as taxable or non-taxable? | | | |
| Can tax bands be set according to the location of the order (i.e. UK, EU, US)? | | | |
| Can more than one taxation rate be applied to a product? | | | |
| Can tax be calculated before and after shipping costs are added? | | | Before |
| Shipping variables | | | |
| What variables can be used to determine shipping fees? | | | | Flat fee | |
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| Weight | |
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| Quantity | |
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| Order total | |
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| Region | |
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| Courier integration | |
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| Can individual products have unique shipping costs? | | | |
| Can free shipping be offered at a set order value? | | | |
| Can alternative shipping addresses be inputted? | | | |
| Can multiple shipping addresses be inputted? | | | |
| What documents can the system print? | | | | Customer invoices | |
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| Packing lists | |
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| Dispatch notes | |
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| Address labels | |
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| Credit notes | |
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| Can merchant record dispatch against individual items? | | | |
| Can the merchant manually enter tracking numbers? | | | |
| Can the system email tracking numbers to the customer? | | | |
| Does the system link to any automatic tracking services? | | | | UPS | |
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| FedEx | |
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| DHL | |
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| Parcelforce | |
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| Amtrack | |
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| Can the customer view the tracking number through login? | | | |
| Legal pages | | | |
| Are there specific pages for merchants to enter information on: | | | | Terms and conditions | |
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| Shipping and returns | |
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| Terms of use | |
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| Privacy policy | |
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| Can the merchant create additional info pages? | | | |
| Mandatory acceptance of terms and conditions to order? | | | |
| Marketing & Reports | | | |
| Marketing features | | | |
| Does the system support banner advert management? | | | |
| What promotional features are available? | | | | Cart summary | |
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| What's new | |
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| Featured | |
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| Reviews | |
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| Bestsellers | |
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| Specials | |
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| Tell-a-friend | |
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| Who's online | |
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| Order history | |
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| People who bought this also bought | |
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| Personalised recommendations | |
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| What special features are there to highlight individual promotions? | | | | Change item appearance in listings | |
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| Place on homepage | |
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| Add sale/special offer tag/image | |
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| Pop-up box | |
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| What promotional discounting options are available? | | | | By price | |
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| By number of products | |
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| Buy one get one free | |
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| Three for two | |
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| By percentage | |
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| By customer | |
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| What discount voucher options are available? | | | | By amount | |
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| By percentage | |
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| Product specific | |
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| By no. items | |
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| By order value | |
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| First 'x' vouchers used | |
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| Multiple use | |
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| For shipping costs | |
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| For offline use | |
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| Is there a gift voucher option? | | | |
| Does the system have a built-in affiliate system? | | | |
| What functionality does the affiliate system offer? | | | | Signups | |
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| Referrers | |
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| Total sales | |
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| Sales by partner | |
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| Banner clicks | |
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| Partner centre | |
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| What newsletter features are available? | | | | Basic newsletter | |
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| Personalised newsletter | |
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| HTML template | |
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| Include products | |
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| Include voucher | |
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| What list server features are offered by the software? | | | | Listserver | |
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| Subscription | |
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| Unsubscribe | |
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| Bounce | |
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| Auto-responders | |
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| Non-customer lists | |
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| Reporting depth | | |  |
| What reports are available to the merchant? | | | | Products viewed | |
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| Products purchased | |
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| Customer orders | |
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| Stock | |
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| Low stock | |
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| Sales report | |
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| Sales by date | |
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| Payment type | |
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| Order status | |
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| Returns | |
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| Discounts | |
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| Cross-sales | |
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| What statistics are available to the merchant? | | | | Page views | |
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| Unique visits | |
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| Unique users | |
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| Navigation paths | |
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| Referring URLs | |
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| Geographical referrals | |
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| Keywords | |
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| Dropped carts | |
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| Can the software produce graphs of statistics? | | | |
| International sales | | | |
| International selling score | | |  |
| No. additional languages | | | Single language |
| Can these languages be stored in one central database? | | | |
| Are multiple licenses required to support additional languages? | | | |
| What additional languages can be supported? | | | | Chinese | |
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| Hindi | |
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| Spanish | |
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| English | |
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| Arabic | |
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| Portuguese | |
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| Bengali | |
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| Russian | |
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| Japanese | |
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| Punjabi | |
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| German | |
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| Korean | |
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| Vietnamese | |
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| French | |
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| Persian | |
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| Urdu | |
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| Italian | |
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| Turkish | |
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| Polish | |
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| Ukranian | |
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| Thai | |
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| Romanian | |
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| Indonesian | |
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| Dutch | |
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| Hungarian | |
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| Czech | |
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| Greek | |
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| Serbian | |
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| Belarusian | |
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| Swedish | |
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| Catalan | |
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| Croatian | |
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| Albanian | |
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| Finnish | |
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| Danish | |
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| Hebrew | |
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| International payment options | | | |
| Can the default currency symbol be changed? | | | |
| Can the merchant display prices of several currencies at once? | | | |
| Can currencies be linked to live exchange rates? | | | |
| Can the order processing pages be translated into a different language? | | | |
| Can the payment pages be translated into different languages? | | | |
| Can the final invoice/order confirmation page be translated? | | | |
| Can customer sales notifications/emails be translated? | | | |
| Can the system prohibit orders from merchant defined countries? | | | |
