| | | | 
Provider Details |
| Solution info |  |  | | If you want to easily create and maintain your...more |
|---|
|
| Solution name | | | ShopFactory International |
| Solution format |  | | Software |
| Solution classes | | | | Buy Now buttons | |
|---|
| Cart |  |
|---|
| Catalogue | |
|---|
| Shop Database | |
|---|
|
| Version 1 release date (DD/MM/YYYY) | | | 01/01/1996 |
| Latest version number (v?.??) | | | 6.43 |
| Compatability | |  |  |
| Software OS compatibility | | | | Windows NT | |
|---|
| Windows 2000 | |
|---|
| Windows 2003 | |
|---|
| Windows XP | |
|---|
| Linux | |
|---|
| Other Unix based | |
|---|
| Mac OS X | |
|---|
| Proprietary | |
|---|
| Other | |
|---|
|
| Web server software | | | | MS IIS | |
|---|
| Apache (Windows) | |
|---|
| Apache (Linux) | |
|---|
| Websphere | |
|---|
| Other | |
|---|
|
| Language | | | | CGI | |
|---|
| Perl | |
|---|
| PHP | |
|---|
| Java | |
|---|
| Javascript | |
|---|
| C++ | |
|---|
| ColdFusion | |
|---|
| ASP | |
|---|
| ASP .NET | |
|---|
| Other | |
|---|
|
| Database | | | | Oracle | |
|---|
| Sybase | |
|---|
| MS Access | |
|---|
| MS SQL Server | |
|---|
| MySQL | |
|---|
| PostgreSQL | |
|---|
| Firebird | |
|---|
|
| Merchant access browser compatibility | | | | MS Internet Explorer | |
|---|
| Firefox | |
|---|
| Opera | |
|---|
| Safari | |
|---|
|
| End user browser compatibility | | | | MS Internet Explorer | |
|---|
| Firefox | |
|---|
| Opera | |
|---|
| Safari | |
|---|
|
| Price | | | | 2yr. TCO | £1083 |
|---|
|
| 2yr. Total Cost of Ownership | | | £1083 |
| Initial license fee | | | £560 |
| Setup fee | | | £0 |
| Ongoing license fee | | | £0 |
| Ongoing license fee recurrence | | | Annually |
| Transaction fees (per transaction) | | | £0 |
| Min. monthly transaction fee charge | | | £0 |
| Current upgrade cost for this solution | | | £392 |
| Average upgrade cycle (months) | | | 18 |
| Is free support provided with the solution? | | |  |
| Default support package name | | | ShopFactory Support |
| Default support package | | | | | Entitlement | | Email | 30days |
|---|
| Tickets | 30days |
|---|
| Phone | N/A |
|---|
| Live support | N/A |
|---|
| Knowledge base | Unlimited |
|---|
| Forum | Unlimited |
|---|
| User manual | Unlimited |
|---|
| Online tutorials | N/A |
|---|
|
| Premium support package 1 name | | | ShopFactory Service |
| Premium support package 1 fixed cost | | | No fixed cost - only per unit cost |
| Premium support package 1 | | | | | Entitlement | Unit cost | | Email | N/A | N/A |
|---|
| Tickets | Unlimited | £9.99 |
|---|
| Phone | Unlimited | £1.00 |
|---|
| Live support | N/A | N/A |
|---|
| Knowledge base | Unlimited | N/A |
|---|
| Forum | Unlimited | N/A |
|---|
| User manual | Unlimited | N/A |
|---|
| Online tutorials | N/A | N/A |
|---|
|
| Premium support package 2 name | | | - |
| Premium support package 2 fixed cost | | | - |
| Premium support package 2 | | | - |
| Are plugins available for this solution? | | | |
| Plugin 1 name | | | PGP Add-on |
| Plugin 1 short description | | | ENSURES the secure encryption of orders sent to you via email when using 'Free Secure Order Processing' or 'Certified by GlobeCarge' to process your orders. |
| Plugin 1 price | | | £15 |
| Plugin 2 name | | | - |
| Plugin 2 short description | | | - |
| Plugin 2 price | | | - |
| Plugin 3 name | | | - |
| Plugin 3 short description | | | - |
| Plugin 3 price | | | - |
| Plugins URL | | | - |
| Is an implementation service provided directly by the vendor? | | |  |
| Implementation option 1 name | | | - |
| Implementation option 1 description | | | - |
| Implementation option 1 cost | | | - |
| Implementation option 2 name | | | - |
| Implementation option 2 description | | | - |
| Implementation option 2 cost | | | - |
| Implementation option 3 name | | | - |
| Implementation option 3 description | | | - |
| Implementation option 3 cost | | | - |
| Free text to explain, justify or sell pricing policy | | | - |
| Functionality | | | |
| Setup and configurability score | | |  |
| Set up wizard? | | | |
| Shop preview/staging server? | | | |
| Merchant logo? | | | |
| Merchant controls | | | | Favourites list | |
|---|
| Activity history | |
|---|
| Object clipboard | |
|---|
|
| Batch processing | | | |
| Multiple administration accounts | | | No |
| No. merchant definable departments | | | Unlimited |
| No. merchant definable sub-departments | | | Unlimited |
| No. products supported | | | Unlimited |
| Can a product be assigned to multiple departments / categories? | | | |
| Does the solution allow cross-selling/up-selling of related items? | | | | Cross-sell | |
|---|
| Up-sell | |
|---|
| Accessory | |
|---|
| Comparison products | |
|---|
|
| Additional text option to justify the up-sell item? | | | |
| Can products be bundled? | | | Yes |
| No. product attributes available to merchant | | | Unlimited |
| No. attributes that can be reconfigured by merchant | | | Unlimited |
| Can product attributes be grouped? | | | |
| Can "product attributes" be used in final price calculations? | | | |
| Can "product attributes" be used in delivery weight calculations? | | | |
| Summary description field? | | | |
| Upper limit of characters in full description field | | | 100000 |
| Can HTML be used in the product description? | | | |
| No. additional description fields available to merchant | | | 5 |
| Can merchant customise description fields? | | | | Configure label | |
|---|
| Customise field type | |
|---|
| Modify formatting | |
|---|
| Modify layout | |
|---|
| Switch off | |
|---|
|
| Can this configuration be carried out without HTML or other coding skills? | | | |
| No. customer input fields for additional order information | | | 10 |
| What navigation options are available? | | | | Menu bar | |
|---|
| Section list | |
|---|
| Breadcrumb trail | |
|---|
| Site map | |
|---|
| Language selection | |
|---|
| Currency selection | |
|---|
| Search | |
|---|
| Register/Login | |
|---|
|
| Custom navigation placement? | | | |
| Product image manipulation score | | |  |
| How many images can be featured on a product description page? | | | Unlimited |
| Available customer image display controls | | | | Alternative views (i.e. rear) | |
|---|
| Zoom | |
|---|
| Advanced zoom and rotation | |
|---|
| Product colour palette | |
|---|
| Palette which changes image colour | |
|---|
| Slideshow | |
|---|
|
| Pop-up boxes used to display enhanced images? | | | Yes |
| Are pop-up boxes presented in a pop-up blocker friendly way? | | | Yes |
| Can image layout on the page be altered? | | | |
| Can layout be altered without HTML or other coding skills? | | | |
| Can default image sizes be configured by the merchant? | | | |
| Product tumbnails? | | | |
| Can the system batch process thumbnail images? | | | |
| Special images? | | | |
| Search strength | | |  |
| What search criteria can be used by the customer to find products? | | | | Product | |
|---|
| Product ID | |
|---|
| Price range | |
|---|
| Category | |
|---|
| Sub-category | |
|---|
| Attributes | |
|---|
| Manufacturer | |
|---|
|
| Can searches be sorted? | | | |
| Can keywords be used? | | | |
| Additional sales methods | | |  |
| What additional sales models does the solution support? | | | | Business to Business (B2B) | |
|---|
| Digital downloads | |
|---|
| Licence keys | |
|---|
| Auction functionality within solution | |
|---|
| Gift/wedding lists | |
|---|
| Offline sales channels | |
|---|
|
| Offline sales channel features | | | | Order history | |
|---|
| Returns | |
|---|
| Credit notes | |
|---|
| Support tickets | |
|---|
| Packing lists | |
|---|
| Mailing labels | |
|---|
|
| Does the system integrate with any 3rd party auction sites? | | | |
| Does the system integrate with any comparison sites? | | | | Kelkoo | |
|---|
| Pangora | |
|---|
| Froogle | |
|---|
| PriceRunner | |
|---|
|
| Security score | | |  |
| Tamper proof shopping cart | | | |
| Anti-spam options | | | |
| Backup and restore features | | | |
| Certificate programme | | | |
| Export/Import Functionality | | | |
| Does the system allow offline editing of the solution database? | | | Yes, with software |
| Is there an inbuilt export function? | | | |
| Does the export file also include all user-defined fields? | | | |
| Is there an inbuilt import function? | | | |
| Does the import file upload all user-defined fields? | | | |
| Can image names be mass imported with CSV files? | | | |
| Can stock levels be uploaded during import? | | | |
| Can customer data be exported? | | | |
| Can order data be exported? | | | |
| Is FTP access to mass upload images to the server permitted? | | | |
| Product database up/download as single table? | | | |
| Design options | | | |
| Overall design flexibility | | | |
| No. templates provided with solution | | | 40 |
| Template designs altered without programming skills? | | | |
| Template layout altered without programming skills? | | | |
| Design / layout can be controlled by customer-generated HTML or other language? | | | |
| Integrates with Macromedia Dreamweaver? | | | |
| Cascading Style Sheets (CSS) availability? | | | Custom CSS options |
| What You See Is What You Get editor? (WYSIWYG) | | | |
| Do WYSIWYG editors use compliant HTML code? | | | | HTML 4 | |
|---|
| XHTML 1.1 | |
|---|
| XHTML Basic 1.0 | |
|---|
| XHTML 1.0 Strict | |
|---|
| XHTML 1.0 Transitional | |
|---|
|
| Drag and drop functionality for text and image editing? | | | |
| Page preview facility before publish? | | | |
| Accessibility standard | | |  |
| How are web pages generated by the system? | | | Static HTML |
| Are dynamically generated pages optimised for SEO purposes? | | | |
| What SEO content can be dynamically created? | | | | SE friendly URLs | |
|---|
| Meta titles | |
|---|
| Meta description | |
|---|
| Meta keywords | |
|---|
|
| Can merchant overwrite dynamically generated meta tags? | | | |
| What types of compliant HTML is generated by the software? | | | | HTML 4 | |
|---|
| XHTML 1.1 | |
|---|
| XHTML Basic 1.0 | |
|---|
| XHTML 1.0 Strict | |
|---|
| XHTML 1.0 Transitional | |
|---|
|
| What accessibility standards do the final web pages created conform to? | | | | WCAG1A | |
|---|
| WCAG1AA | |
|---|
| WCAG1AAA | |
|---|
| Watchfire WebXACT | |
|---|
|
| Can merchant add own meta tags? | | | |
| Does the system offer any search engine auto-submission features? | | | |
| Ordering | | | |
| Registration options | | | |
| Does the system record customer transactions in a database? | | | |
| Can the merchant access this database to view order records? | | | |
| Registration requirements for checkout | | | |
| Can merchant edit, add, or remove registration fields? | | | |
| Can customer groups be created? | | | |
| Can the customer access previous order records through registration? | | | |
| Can separate pricing/discounts be set for registered customers? | | | |
| Checkout process | | |  |
| No. screens from completed cart to payment confirmation | | | 3 |
| Can text on checkout screens be customised by the merchant? | | | |
| Can layout of checkout screens be customised by the merchant? | | | |
| Can the merchant edit, add or remove checkout fields? | | | |
| Can checkout stages be removed? | | | |
| Can a minimum order value be set? | | | |
| Is there a gift wrapping option? | | | |
| Can a cost be allocated to gift wrapping? | | | |
| Can an optional field be completed by the customer to add a gift message? | | | |
| Can customer add, edit or remove items at checkout stage? | | | |
| Stock monitoring | | |  |
| Can stock levels be used to prevent purchase? | | | |
| Can stock levels be monitored on an attribute level? | | | |
| Are stock levels presented to the customer? | | | |
| Can customer pre-order if stock is not available? | | | |
| Order management | | |  |
| How is the merchant notified of sales? | | | | e-mail text | |
|---|
| e-mail HTML | |
|---|
| Fax | |
|---|
| Web interface | |
|---|
| FTP | |
|---|
| XML | |
|---|
|
| What notifications are available for customers? | | | | e-mail order confirmation | |
|---|
| e-mail payment authorisation | |
|---|
| e-mail shipping confirmation | |
|---|
| e-mail change status notification | |
|---|
|
| Can merchants edit the emails generated by the system? | | | | Memo or text box | |
|---|
| WYSIWYG editor | |
|---|
| In source code | |
|---|
|
| Are there any mobile phone 'text' notification options? | | | |
| What order statuses can be set by the merchant? | | | | Incomplete | |
|---|
| Saved | |
|---|
| Pending | |
|---|
| Paid | |
|---|
| Shipped | |
|---|
| Backorder | |
|---|
| Pre-order | |
|---|
| Dropshipped | |
|---|
| Complete | |
|---|
| Cancelled | |
|---|
|
| What accountancy packages does the system integrate with (beyond simple CSV export)? | | | |
| Can refunds be conducted from within the system dependant on payment system integration? | | | |
| Payment | | | |
| Payment integration score | | | |
| What payment methods are offered by the system? | | | | Cheque | |
|---|
| Fax/phone details | |
|---|
| Wire transfer | |
|---|
| Encrypted email | |
|---|
| PGP | |
|---|
| Stored on server | |
|---|
| Integrated payment gateway | |
|---|
| 3rd party integrations | |
|---|
|
| What payment gateways does the system integrate with? | | | | BT Click&Buy | |
|---|
| BT ePayments | |
|---|
| Bucks.Net Services Ltd | |
|---|
| Chronopay | |
|---|
| CI-CARD | |
|---|
| Datacash | |
|---|
| ePDQ | |
|---|
| HSBC Bank Secure ePayments | |
|---|
| MOneybookers Ltd | |
|---|
| NetBanx | |
|---|
| NetPayments | |
|---|
| Nochex | |
|---|
| PayPal | |
|---|
| PPPay.com | |
|---|
| Protx | |
|---|
| SECPay | |
|---|
| Secure Hosting Ltd | |
|---|
| SecureTrading | |
|---|
| Splash plastic card | |
|---|
| Total Web Solutions | |
|---|
| Velocity Pay | |
|---|
| Wirecard AG | |
|---|
| WorldPay | |
|---|
| Ymogen | |
|---|
|
| Payment type discounts | | | |
| Payment by installment | | | |
| Installment payment options | | | | Merchant set interest rate | |
|---|
| Auto calculation/display | |
|---|
|
| What digital certificates are incorporated into the system? | | | | Thawte | |
|---|
| Versign | |
|---|
| SSL | |
|---|
|
| How are digital certificates issued? | | | Shared |
| Tax, Shipping & Legal | | | |
| Tax configuration | | |  |
| Can tax be calculated as a separate cost? | | | |
| Can the merchant alter the default taxation rate? | | | |
| How many tax bands can be configured by the merchant? | | | Unlimited |
| Can individual products be set as taxable or non-taxable? | | | |
| Can tax bands be set according to the location of the order (i.e. UK, EU, US)? | | | |
| Can more than one taxation rate be applied to a product? | | | |
| Can tax be calculated before and after shipping costs are added? | | | Before |
| Shipping variables | | | |
| What variables can be used to determine shipping fees? | | | | Flat fee | |
|---|
| Weight | |
|---|
| Quantity | |
|---|
| Order total | |
|---|
| Region | |
|---|
| Courier integration | |
|---|
|
| Can individual products have unique shipping costs? | | | |
| Can free shipping be offered at a set order value? | | | |
| Can alternative shipping addresses be inputted? | | | |
| Can multiple shipping addresses be inputted? | | | |
| What documents can the system print? | | | | Customer invoices | |
|---|
| Packing lists | |
|---|
| Dispatch notes | |
|---|
| Address labels | |
|---|
| Credit notes | |
|---|
|
| Can merchant record dispatch against individual items? | | | |
| Can the merchant manually enter tracking numbers? | | | |
| Can the system email tracking numbers to the customer? | | | |
| Does the system link to any automatic tracking services? | | | | UPS | |
|---|
| FedEx | |
|---|
| DHL | |
|---|
| Parcelforce | |
|---|
| Amtrack | |
|---|
|
| Can the customer view the tracking number through login? | | | |
| Legal pages | | | |
| Are there specific pages for merchants to enter information on: | | | | Terms and conditions | |
|---|
| Shipping and returns | |
|---|
| Terms of use | |
|---|
| Privacy policy | |
|---|
|
| Can the merchant create additional info pages? | | | |
| Mandatory acceptance of terms and conditions to order? | | | |
| Marketing & Reports | | | |
| Marketing features | | | |
| Does the system support banner advert management? | | | |
| What promotional features are available? | | | | Cart summary | |
|---|
| What's new | |
|---|
| Featured | |
|---|
| Reviews | |
|---|
| Bestsellers | |
|---|
| Specials | |
|---|
| Tell-a-friend | |
|---|
| Who's online | |
|---|
| Order history | |
|---|
| People who bought this also bought | |
|---|
| Personalised recommendations | |
|---|
|
| What special features are there to highlight individual promotions? | | | | Change item appearance in listings | |
|---|
| Place on homepage | |
|---|
| Add sale/special offer tag/image | |
|---|
| Pop-up box | |
|---|
|
| What promotional discounting options are available? | | | | By price | |
|---|
| By number of products | |
|---|
| Buy one get one free | |
|---|
| Three for two | |
|---|
| By percentage | |
|---|
| By customer | |
|---|
|
| What discount voucher options are available? | | | | By amount | |
|---|
| By percentage | |
|---|
| Product specific | |
|---|
| By no. items | |
|---|
| By order value | |
|---|
| First 'x' vouchers used | |
|---|
| Multiple use | |
|---|
| For shipping costs | |
|---|
| For offline use | |
|---|
|
| Is there a gift voucher option? | | | |
| Does the system have a built-in affiliate system? | | | |
| What functionality does the affiliate system offer? | | | | Signups | |
|---|
| Referrers | |
|---|
| Total sales | |
|---|
| Sales by partner | |
|---|
| Banner clicks | |
|---|
| Partner centre | |
|---|
|
| What newsletter features are available? | | | | Basic newsletter | |
|---|
| Personalised newsletter | |
|---|
| HTML template | |
|---|
| Include products | |
|---|
| Include voucher | |
|---|
|
| What list server features are offered by the software? | | | | Listserver | |
|---|
| Subscription | |
|---|
| Unsubscribe | |
|---|
| Bounce | |
|---|
| Auto-responders | |
|---|
| Non-customer lists | |
|---|
|
| Reporting depth | | | |
| What reports are available to the merchant? | | | | Products viewed | |
|---|
| Products purchased | |
|---|
| Customer orders | |
|---|
| Stock | |
|---|
| Low stock | |
|---|
| Sales report | |
|---|
| Sales by date | |
|---|
| Payment type | |
|---|
| Order status | |
|---|
| Returns | |
|---|
| Discounts | |
|---|
| Cross-sales | |
|---|
|
| What statistics are available to the merchant? | | | | Page views | |
|---|
| Unique visits | |
|---|
| Unique users | |
|---|
| Navigation paths | |
|---|
| Referring URLs | |
|---|
| Geographical referrals | |
|---|
| Keywords | |
|---|
| Dropped carts | |
|---|
|
| Can the software produce graphs of statistics? | | | |
| International sales | | | |
| International selling score | | |  |
| No. additional languages | | | 31 |
| Can these languages be stored in one central database? | | | |
| Are multiple licenses required to support additional languages? | | | |
| What additional languages can be supported? | | | | Chinese | |
|---|
| Hindi | |
|---|
| Spanish | |
|---|
| English | |
|---|
| Arabic | |
|---|
| Portuguese | |
|---|
| Bengali | |
|---|
| Russian | |
|---|
| Japanese | |
|---|
| Punjabi | |
|---|
| German | |
|---|
| Korean | |
|---|
| Vietnamese | |
|---|
| French | |
|---|
| Persian | |
|---|
| Urdu | |
|---|
| Italian | |
|---|
| Turkish | |
|---|
| Polish | |
|---|
| Ukranian | |
|---|
| Thai | |
|---|
| Romanian | |
|---|
| Indonesian | |
|---|
| Dutch | |
|---|
| Hungarian | |
|---|
| Czech | |
|---|
| Greek | |
|---|
| Serbian | |
|---|
| Belarusian | |
|---|
| Swedish | |
|---|
| Catalan | |
|---|
| Croatian | |
|---|
| Albanian | |
|---|
| Finnish | |
|---|
| Danish | |
|---|
| Hebrew | |
|---|
|
| International payment options | | | |
| Can the default currency symbol be changed? | | | |
| Can the merchant display prices of several currencies at once? | | | |
| Can currencies be linked to live exchange rates? | | | |
| Can the order processing pages be translated into a different language? | | | |
| Can the payment pages be translated into different languages? | | | |
| Can the final invoice/order confirmation page be translated? | | | |
| Can customer sales notifications/emails be translated? | | | |
| Can the system prohibit orders from merchant defined countries? | | | |
