While using a bank-owned PSP (or a bank’s own solution) can appear to offer peace of mind – perhaps you may feel more comfortable with a big brand name that you’re already used to – sometimes it’s in your business’ better interests to use an independent processor. 

An independent PSP like NetBanx, SECPay or SecureTrading will always have the merchant’s best interests at heart and will offer impartial advice, which means that if you find you’re unhappy with your bank and want to move to another, you won’t have to also look for a new payment service provider. 

An independent PSP will be able to respond more quickly to customer requirements (for example, product development and tailoring of services) than banks, who as larger organisations are less able to offer a personalised service.

A good independent PSP will provide a level of service and support that is far more personal than services provided by call centres.  For example, SecureTrading’s support team are available by phone from 6.30am to 11.30pm Monday to Friday, with systems support available 24x7.

You can contact any of our partners to get excellent advice on your best online payment option. Click the images below to visit our partners' websites.